What is the working hour of TIMBRE?
To fulfill your needs, we are live for 24 hours everyday including weekends and holidays.

How can I make an order?
You can click “How to Buy” at our Home page or just simply click this link. Otherwise, you can place an order through our LINE or Whatsapp provided below or online stores at Tokopedia, Shopee, and Bukalapak.

How can I know the sizing of TIMBRE products?
You can simply view our product. The size chart along with its illustration will be provided on the same page for you.

How can I complete my payment?
You have to make your payment based on the instruction on “Payment Checkout” page or message sent to your email. You have to transfer the exact total amount of your order (INCLUDING THE UNIQUE CODE) to one of our bank account within 2 hours after the payment checkout
BCA 5435044341 – Stephen Angkiriwang

Do I need to confirm my payment?
If you order our product through this website, you just have to wait for our confirmation as long as you have already transferred the total amount of your order including the unique code.

If you order our product through LINE or Whatsapp or E-commerce, you have to send your payment proof to our LINE, Whatsapp, or Email with subject “Bank Account Holder’s Name – Bank – Order Number”. We will ship your order soon after the payment proof has been validated.

Can you ship internationally?
Yes, of course. You can make an order through LINE, Whatsapp, or Email for international shipping as we will customize the shipment specially for you.

How much does the shipping cost?
Your shipping cost will be based on delivery method and the weight of the items. Total amount of your shipping cost will be provided on the payment page.

How can I track my order?
We will send you a tracking number that you can use to track your order at www.jne.co.id.

Why haven’t I received my order?
We are sorry for it, you can check your shipment status at www.jne.co.id with the tracking number we’ve sent to you. If this doesn’t help you enough, you can contact us or JNE at (021) 2927 8888.

How can I change or cancel my order?
You can easily change your order by contacting us through our LINE, Whatsapp or Email provided below within 30 minutes after your payment proof has been validated. Unfortunately, we can’t accept any order cancellation so far.

What is the return and exchange policy?
We accept the return of damaged products. Contact us within 24 hours after it was received, and send it directly to us 24 hours after the exchange accepted. We are really sorry, we will send the new one within 24 hours after we received the damaged product. Besides circumstances above, we are sorry that we cannot accept returned and exchanged items.

How can I get more information not provided above?
You can contact us at LINE, Whatsapp or Email provided below.

FAQ
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